Business Process Management

Objective

To develop and equip staff to play active roles in a Business Process Management project.

Learning Outcomes

• To understand how and why transforming business processes can help create agile, effective, competitive, high value-adding organisations
• To recognise the relevance of the process-centric approach to the modern organisation in its global business environment
• To identify business and process needs from the customer’s perspective
• To understand some of the essential tools for developing ‘To-Be’ processes
• To begin developing a performance measurement, implementation, monitoring and ongoing improvement programme to ensure that the benefits of effective change can be demonstrably achieved and perpetuated as the business environment evolves
• To recognise the benefits that may be achieved from a routine business process management project and on an ongoing basis
• To be able to usefully participate in the business process management activity

Content

• Functional v Process
• Approaches to BPR
• The Approach - 'As Is' and 'To Be'
• Stephen Shapiro’s 7Rs approach to Innovation
• Process mapping and documentation techniques
• Process Excellence - developing the 'To Be' process
• Realities of good processes
• Some coverage of the behavioural aspects of process change and key points of change management
• Case Studies

Duration

3 days, usually 2 initial days and a 3^rd a couple of weeks later. Delegates will be asked to do some work between the 2^nd and 3^rd days

Participants

All those, from the top down, of the organisation who will participate in business process management

Prerequisites

A basic understanding of the functions and working of the organisation

Notes

• A one-day course is also available for those will not be directly involved but require an appreciation of business process management
• Case studies are selected to be appropriate to the client business